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As a result, Amazon’s “other” business unit, which is made up almost entirely of its ads business, is growing faster than its retail, cloud computing and Prime subscription divisions. According to FactSet, a financial data company, Amazon’s “other” unit will make $21bn in revenue in 2020, a 47 per cent jump on last year. Its rapid growth is helping Amazon to chip away at online advertising’s dominant player, Google. – The Financial Times “Amazon’s advertising business booms in pandemic”.
The year 2020 has literally forced most online businesses to a rapid evolution: more advertising, different consumers habits, different sellers.In 2020, sellers on the Amazon marketplace sold an estimated $295 billion worth of products, increasing their sales by $95 billion, up from $200 billion in 2019. Attracted by that, nearly $1 billion in fresh capital was committed to firms looking to acquire Amazon sellers and brands. The Amazon seller is now in its third form. The Amazon seller 1.0 was a reseller. Advertising on Amazon and private label brands created the Amazon seller 2.0. The current seller – the Amazon seller 3.0 – is building Amazon-native brands, intentionally selling multi-channel, driving traffic from outside of Amazon, and investing in social commerce. The underlying Amazon marketplace building blocks remain the same, but the seller had to evolve to create more value and differentiate from the competition. – source: Marketplacepulse
Now more than ever, online business owners need to adapt to this challenge to keep their business alive and successful in 2021. Together with some of the best experts in the industry, we are going to review all major aspects that Amazon sellers should focus on and be aware of, in order to level up their Amazon sales in 2021 and scale their business.Topics List
1. Amazon Advertising Trends in 2021 (PPC, Sponsored Products, Sponsored Brands, Sponsored Display) 2. Ranking Products on Amazon in 2021 3. External Traffic will continue to gain importance for Amazon 4. Why TikTok is THE Platform to be on in 2021 5. New Features and Branding Tools for Amazon Sellers 6. Seller Central & Inventory 7. Amazon Black Hat in 2021 8. Why you MUST be Brand Registered in 2021 9. Walmart is Already Catching Up with Amazon 10. New Marketplaces to Look in 2021 11. Amazon will Increase Foothold in Asia 12. There will be a HUGE Market to Sell Your Amazon Business in 20211. Amazon Advertising Trends in 2021 (PPC, Sponsored Products, Sponsored Brands, Sponsored Display)
Amazon has already became a pay-to-play platform, as we saw in our previous Amazon marketplace yearly predictions for 2020. In order to sell and to rank your products on Amazon, you need to pay for advertising. But differently than many other platforms, Amazon offers advertisers data that is irresistible: a closed loop that shows them how effective every dollar they spend is, and more than two decades of insight on the actual buying habits of consumers, rather than just their web-browsing habits. “I can understand better the value of $1 spent on Amazon because I can literally see the transaction,” – Eric Heller for the Financial Times.Improvements in the Platform & New Features
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Amazon Attribution
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Amazon DSP Advertising
Liran continues with: DSP will have an API and what was previously reserved for bigger brands will now be more accessible at lower commitments to smaller private label brands – I would expect DSP adoption and Amazon attribution usage will increase among private label sellers who have not utilized either platform to drive additional sales. At the same time I would caution newer sellers to focus their efforts on maximizing internal Amazon traffic before broadening to DSP and External using attribution.
New Category Ads & Placements
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2. Ranking Products on Amazon in 2021
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3. External Traffic will Continue to Gain Importance for Amazon
Being On-Amazon paid traffic becoming more expensive every year, sellers are starting to find new ways to bring external traffic to their Amazon listings: Influencers & KOL marketing, Social Media, Google Ads, Blogs & Videos are just some of the most common ways to use external traffic to increase CVR and sales. We have seen in detail how the new app TikTok can help you boost your brand visibility on Amazon and generate huge sales in a very short amount of time with its incredible virality (read guide here)
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4. Why TikTok is THE Platform to be on in 2021
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5. New Features and Branding Tools for Amazon Sellers
Amazon Stores Saying it with Liran Hirschkorn again, Amazon has been showing signals that they want to send you free traffic to your storefront (see screenshot abobe with free placements on product detail page). Take advantage of it, as more of that will happen in 2021 – to me that means focusing on storefront from a design/conversion rate optimization standpoint and using that to cross-sell and get a higher average order value as consumers browse for related products within your store. Combining free organic traffic + paid traffic to optimized storefronts is a high payoff activity for 2021.
Interactive and Engaging Shopping Experience
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More Creative Asset Available for Amazon Sellers
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6. Seller Central & Inventory
Reviews & Messaging
Sellers should monitor Amazon’s future updates of its communication policy regarding the Buyer-Seller Messaging Service – tells us Lazar Žepinić: Next year, we expect to see more limits and requirements for sellers in their communication with buyers. The company has already changed direct communication between sellers and their customers by limiting the number of messages they can send to buyers and removing the ability to comment on product reviews. This is important because customer reviews significantly affect purchasing decisions for most buyers who trust those online reviews. Considering the introduction of the “Request a Review” button, we might even see Amazon’s complete removal of the seller messaging system. William Tjernlund adds: I predict in 2021 that Amazon will get rid of the number of reviews and only show the total average unless you click on the product detail pages. It does not make sense to allow some products to get 100,000s of reviews in the long term. It will cause the market to be stagnant. It will be hard for new entrants to compete if everyone has 100,000s of reviews. In 2021, I predict they move to an AVG star rating over the number of reviews. This will help mitigate against massive amounts of negative reviews while making the marketplace more healthy.Inventory & Logistics
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7. Amazon Black Hat in 2021
We have talked a LOT about Amazon’s Black Hat practices and how to protect yourself from most common attacks – you can read the full guide on this blog post. In our past year’s Amazon predictions, we saw how illicit tactics by ruthless sellers aren’t really disappeared, despite Amazon’s great efforts in containing them and despite many sellers / black hat service providers trying to cover this issue. Black Hat has been mutating into different forms of attack.Since Covid’s inception, I have seen an influx of increased black hat activity against my Amazon Account Health clients, particularly those doing private label – reveals to us Tiffiany Hepburn, the founder & CEO of Eat Sleep Amazon, who did $125,000 in sales within her first eight months part-time while battling medical disabilities and chronic neurological Lyme disease. “This includes listings being hi-jacked by competitors such as via editing listing titles, A+ content, and listing description, bullet points, and even keywords. I have seen clients whose competitors have ordered and taken photos of their products and left negative false reviews on their listings. Too many negative reviews of this kind will increase a listing’s NCX score and result in it becoming deactivated. Another tactic my client’s competitors have done include even going so far as to update these listings with copyrighted photos after hi-jacking them then filing fraudulent copyright claims against the seller whose listing they hijacked. The competitors claim the photos and listing content copied the competitor’s listing and violated their copyright which indeed it did, but the competitor is the culprit of this infraction. Sometimes competitors will update these listings to include words they know are against Amazon’s terms of service, such as verbiage that is against FDA regulations, so that the listing will become blocked. It can take days, sometimes weeks, to get listings affected via these black hat tactics reinstated. My projection is that as we continue throughout 2021 and the increase in COVID cases and lockdowns, these black hat competitors will continue to implement these tactics and strategies and find new ways to try and tackle their competition.”
To summarize, here’s a short list of which black hat tactics are STILL present in 2021 and how. You can read how to protect your self from them in our guide here or send us an email at [email protected]:
False Claims – Less present Fake Reviews – Still present BR 2.0 Takedown – Less present Stolen Trademark – Still present Vendor Central Takeover – Less present Whack-A-Mole – Less present Excessive Returns and negative feedback – Still present Listing Hijacking – Still present Inactive listing abuse – Less present Review Hijacking – Less present Fake Orders (Brush) – Still present Creation of zombie listings to be manipulated later on – Less present Piggy-Back – Still present
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8. Why you MUST be Brand Registered in 2021
If this hasn’t been made clear by now, let us repeat it: you must be brand registered to sell on Amazon. Technically, you don’t need to be brand registered to sell on Amazon (not yet). But having your brand registered will open the door to the most advanced Advertising tools that we have listed above, protect you against most black hat practices and will give you access to:- Amazon EBC / Aplus Listings
- Amazon Storefronts
- Video Ads
- Amazon Brand Analytics
- Sponsored Brand Campaigns
- Easier Brand Protection
- Violation Reporting Support
- IP Protection
- Higher brand valuation
9. How Walmart is Already Catching Up with Amazon
We have covered the growth of Walmart and how this marketplace is slowly becoming one the best competitors to Amazon since 2018, in this article where we suggest to look for alternative sources and marketplaces in order to keep your business healthy at all times (rule do not put all your eggs in one basket). Today Walmart is stepping up its game to become more and more appealing to Amazon 3P sellers:
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Reasons why sellers should consider expanding on Walmart right now
- First mover advantage: sellers who get on the marketplace now will be in a great position to capitalize on the future increased traffic and sales volume, in 2021 and beyond
- Risk mitigation: using multiple sales channels (although Amazon is still the largest one for most sellers) ensures business continuity
- Grow the value of your business: Ecommerce businesses that operate on multiple sales channels are sold for a higher multiplier.
10. New Marketplaces to Look in 2021
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11. Amazon will Increase Foothold in Asia
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12. There will be a HUGE Market to Sell Your Amazon Business in 2021
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Increase in Demand for Mid-sized Amazon Accounts Driven by Aggregator Funds
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Chris
Very impressive! This is goes really in-depth and provides a lot useful tips. Looking forward to see what happens in 2021 for Amazon.
Davide Nicolucci
Thank you Chris! Let’s see how these new Amazon FBA trends will come along!
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